This is the first and most important Pillar of Wealth. Without adequate protection, you will be vulnerable to the nasty effects of one or more chance misfortunes, which will cause you to suffer unnecessary and tremendous financial losses. Our planning helps to reduce the negative impact of unplanned misfortunes and ensure that your lifestyle remains unaffected as much as possible thereafter.view more >>

The second Pillar of Wealth analyses your general financial health, such as cash flow and debt position. A net positive cash flow with no overcommitted liabilities is considered healthy. We will advise you how to effectively manage your cash flow and suggest ways to reduce, or avoid, unnecessary borrowing.view more >>

The third Pillar of Wealth drives you towards meeting your long term financial objectives through accumulation. In Malaysia, the two most common needs are Retirement Funding and Children Education Funding. We will help you develop a realistic and achievable program to meet these needs.view more >>

The fourth Pillar of Wealth maximises the growth potential of your assets. We help you develop an investment program that is appropriate to your unique situation, yet will grow at a rate you desire. With the help of our proprietary tools, you stand a better chance of enhancing your investment return, thereby fulfilling your long term financial dreams.view more >>

This fifth and final Pillar of Wealth looks at preserving and distributing your estate. The only certainty in life is that it will not last forever. We will help you develop an effective and efficient estate plan so that your legacy will be well preserved and distributed according to your wishes.view more >>

  • Wealth Protection
  • Wealth Maintenance
  • Wealth Accumulation
  • Wealth Enhancement
  • Wealth Distribution

Who should I contact to lodge a complaint?

Who should I contact for further information or to lodge a complaint?

For internal dispute resolution, you can contact our Customer Service Executive:

a) via phone to : 03 - 6211 4011
b) via fax to : 03 - 6211 4031
c) via e-mail to : customerservices@faadvisory.my

d) via letter to

 

: FA Advisory Sdn Bhd
  Suite 29-6, Level 29, 
  Menara 1 Mont’ Kiara,
  1 Jalan Kiara,  Mont’ Kiara, 
  50480 Kuala Lumpur, Malaysia.

 

 

 

 

 

 

 

For investment related matters

If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:

Federation of Investment Managers Malaysia (FIMM) FIMM’s:

a) via phone to : 03-2092 3800
b) via fax to : 03-2093 2700
c) via e-mail to : legalcomp@fimm.com.my
d) via online complaint form  : Available at www.fimm.com.my
e) via letter to  

 

: Complaints Bureau
  Legal, Secretarial & Regulatory Affairs
  Federation of Investment Managers Malaysia
  19-06-1, 6th Floor, Wisma Tune,
  No. 19, Lorong Dungun,
  Damansara Heights,
  50490 Kuala Lumpur

 

  

  

 

 

 

 

 

 

OR

Securities Industries Dispute Resolution Corporation (SIDREC):

a) via phone to : 03-2282 2280
b) via fax to : 03-2282 3855
c) via e-mail to  : info@sidrec.com.my
d) via letter to

 

: Securities Industry Dispute Resolution Center (SIDREC)
  Unit A-9-1, Level 9, Tower A, 
  Menara UOA Bangsar
  No.5, Jalan Bangsar Utama 1,
  59000 Kuala Lumpur.

 

 

 

 

 

 

 

You can also direct your complaint to the Securities Commission even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the 

Securities Commission’s Investor Affairs & Complaints Department:

a) via phone to Aduan Hotline at  : 03-6204 8999
b) via fax to  : 03-6204 8991
c) via e-mail to  : aduan@seccom.com.my
d) via online complaint form  : Available at www.sc.com.my

e) via letter to

 

Investor Affairs & Complaints Department
  Securities Commission Malaysia
  No 3 Persiaran Bukit Kiara, Bukit Kiara, 
  50490 Kuala Lumpur.

 

 

 

 

 

 

 

 

For insurance related matters

If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:

Financial Mediation Bureau (FMB)

a) via phone to : 03-2272 2811
b) via fax to : 03-2274 1577
c) via online complaint form  : Available at www.fmb.org.my
d) via letter to

 

: The Complaints Management Unit
  Financial Mediation Bureau
  14th Floor, Main Block,
  Menara Takaful Malaysia,
  No. 4, Jalan Sultan Sulaiman,
  50000 Kuala Lumpur. ​

  

  

  : 

 

 

 

 

 

OR

Bank Negara Malaysia

a) via phone to : 1-300-88-5465 (1-300-88-LINK) or 
  (Overseas: 603-2272 2811)
b) via fax to   : 03-2174 1515
c) via e-mail to : bnmtelelink@bnm.gov.my
d) via letter to

 

: Contact Centre (BNMTELELINK)
  Bank Negara Malaysia
  P.O. Box 10922
  50929 Kuala Lumpur
e) via walk-in to

 

: Laman Informasi Nasihat dan Khidmat (LINK)
  Ground Floor, Block D,
  Bank Negara Malaysia,
  Jalan Dato’ Onn,
  50480 Kuala Lumpur.
f) via SMS to : 15888

  

 

  

 

 

 

 

 

 

 

 

 

Services available Delivery 
To submit enquiries or complaints to Bank Negara Malaysia BNM TANYA [your enquiry/complaint]
To obtain mailing address and contact details of Bank Negara Malaysia BNM ALAMAT
To get information on how to obtain a credit report information (CCRIS) BNM CCRIS [e-mail address]
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